Transporting .mcd files to Offline sorter (Plexon)

I am having troubles when I transport .mcd files to Offline Sorter of Plexon. Some files get transported, but some files don't.
Please suggest any solutions possible.

thanks

Dear Elakkat

The Plexon Offline Sorter should support all MCD files. Could you compare the data streams in the files? Is there a prominent difference between working / not working files?

Plexon and MCS should sort this problem out. Can you please contact the Plexon support, so that they can analyze the problem? Plexon can then contact MCS to find a solution.

Best regards, Christine (MCS)

Hi Christine

Thanks for the message. I could not make out any obvious difference in streams. Only difference is that there is difference in sampleing rates.

I can send you small sample files if you can look into that. I have contacted Plexon about this and have sent them the sample files.

Thanks

Gireesh

Dear Gireesh

This is the right way. We cannot do anything about the problem, because of course we do not know how Plexon program their import filters. If they have any problems or questions on our data format, they should contact us.
If you should encounter any problems with the Plexon support, please inform us. Of course, it is in the interest of both companies that the programs are compatible, and we also stay in contact with third party programs supporting the MC_Rack format.

Best regards, Christine

Yea..they have modified their file so that it is working now.


thanks

Gireesh