Cant open replayer for 6 well mea

I have recently downloaded MC Rack from your website and trying to analyze me data.

I encountered the first problem where I could not even open my recorded file
Steps I followed
1- opened MC rack
2- Add Re-player
3- selected file
4- add data display
5-play

the file started playing but I could not see anything on the display, the display had only one channel covering the whole screen where as I had loaded the file with 54 channels (9 electrodes x 6 well mea)

I tried to get the MC Rack which I had made for myself in the recording lab, to my office computer,

but the file failed to open, the error message it gave is -


The Selected device is not compatible with the rack you are trying to load!
Number of alalog channels differ ! in rack 4 channels, but the device has 3 channels.
try to select a device with following characteristics:
Individual Layout (configuration)
Number of electrode channels 60
Number of analog channels 4
number of Digital Channels 1


Unfortunately I cannot change these parameters in the new MC rack which I downloaded from your site or the old MC rack which I copied from my laboratory to my office


(Using 6 well MEA - Cardiac applications)

Please help!!

Hi
please send me a screenshot of the "File Info" tab in the replayer, and possibly a download link for the complete file to "support@multichhanelsystems.com"

Best regards Frank MCS

Do you mean download link of my data ?

If possible, yes.

Frank MCS

I have emailed link to elsen@multichannelsystems.com

as your emails on the email above are bouncing back